Shipping policy
All sales are final unless serious damage is shown upon receiving the item. Any claims for misprinted/damaged/defective items and must be submitted within 10 days after the product has been received. Digital images must be provided to verify any claim. We do not provide refunds for packages lost in transit.
Once your order has been placed, you can no longer cancel it. Since items are custom designed, purchases made by mistake will not be refunded.
If you have an issue with the shipment of your order, contact us within 10 days of the delivery. It is the responsibility of the Customer to file any claims with the carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case LitSwag will not make any refunds and will not resend the Product.
INTERNATIONAL SHIPPING:
Eligible Countries: Canada
Shipping Methods and Delivery Time: We provide a range of shipping options to cater to your needs. The available shipping methods and estimated delivery times will be displayed during the checkout process. Please note that these estimates are provided by the shipping carrier and are subject to customs clearance, local postal services, and other factors beyond our control. While we strive to deliver your order within the estimated time, delays may occur, especially during peak seasons or due to unforeseen circumstances.
Shipping Costs and Customs Duties: Shipping costs will vary based on the destination country, selected shipping method, and the weight and dimensions of the package. The applicable shipping charges will be displayed during the checkout process before you confirm your order.
Please note that additional customs duties, taxes, and fees may be imposed by your country's customs authorities upon importation of your order. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Customs policies vary widely from country to country, so we recommend contacting your local customs office for more information about any potential charges before placing your order.
Order Processing and Tracking: Once you place an order, our team will process it within the specified handling time. This includes verifying payment, packaging the items, and completing any necessary customs documentation. You will receive a confirmation email with your order details and a tracking number once your package is ready to be shipped. You can use this tracking number to monitor the progress of your shipment through our website or the shipping carrier's online tracking system.
Returns and Exchanges: All orders shipping internationally to Canada are final unless damaged upon delivery. Please note that return shipping costs, as well as any applicable customs duties or taxes, are the responsibility of the customer.
Customer Support: Our dedicated customer support team is here to assist you with any inquiries or concerns you may have about international shipping. You can reach us through our customer support contact@litswag.ca
Please note that this International Shipping Policy is subject to change without prior notice. It is your responsibility to review the policy periodically to stay updated with any modifications.